A manager is responsible for the application and performance of knowledge. Accept the fact that we have to treat almost anybody as a volunteer. Borrowers of books - those mutilators of collections, spoilers of the symmetry of shelves, and creators of odd volumes. Business, that's easily defined - it's other people's money. Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got. Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. Efficiency is doing better what is already being done. Efficiency is doing things right; effectiveness is doing the right things. Everybody has accepted by now that change i...